Customer Feedback
Visited Bristol Honda before? Got a suggestion or a comment?
We'd love to know your thoughts. Good or bad, your feedback not only helps us know how we're doing, it helps us understand how we can do things better.
Email us at internet@bristol-honda.co.uk
"I should like to bring to your attention the excellent customer service I have recently received from your Service Department at Bristol Honda - Cribbs Causeway dealership.
I booked a collect by car 'service appointment' by contacting Judy Timms - Service Advisor. Judy was very professional, interested, friendly and knowledgeable in the appropriate type of service required for my vehicle. All details were patiently explained, and a date was booked. I received a call the day before from a gentleman called Nigel who informed me that a Mark Hyman would be collecting the car the following morning from my home address. On the day of the service Mark collected my car, again he was professional, interested and friendly in his manner and smart appearance. He explained in full the servicing procedure and the forms I was signing.
Later that day the car was delivered back to my address. Despite the fact it was clearly the end of Mr Hyman's day, he fully explained all the forms being handed back to myself, going through all aspects of the service schedule. He showed an impressive level of knowledge of the vehicle, component/mechanical parts and demonstrated a 'right first time' system of operating.
Please pass my sincere thanks to these committed, loyal, members of your dealership who strive and indeed deliver superior levels of customer service - 'total quality management'. They are a credit to the dealership as well as the badge of Honda and provided a 'seamless service' that would be the envy of many organisations."
Mr Middleton, Bristol, 19th June 2010
"Dear Christy, Many thanks from us both for making buying our new car effortless. This was due totally to your efficiency from our first telephone enquiry regarding the FR-V to handing over the keys."
Mr & Mrs Phillips, 19th June 2010
"Dear Christy, Thank you so much for being so kind, helpful, patient and efficient. You added to our pleasure of purchasing a new car, thank you."
Mr & Mrs Gompertz, 19th July 2010
"Christy, Well we made the right choice in this sporty, lush, 1.8 little number, over the moon with it, and what an eye catcher on the road. Thank you so much for your help and care with us and lots of patience."
Mr & Mrs Hyde, 19th July 2010
"Many thanks for the Honda Happiness Roadside Assist. I would like to thank the person who came to Yate and sorted out my flat tyre. It was very much appreciated and very kind of you."
Ms Bond, Bristol, 19th July 2010
"To Dale and all the staff at Bristol Honda. On behalf of my husband and myself, thank you for the way you looked after us on Friday. To come back off holiday and face all the problems we encountered it was so good to speak to a dealer who would help us. Your time, hospitality, friendliness & service helped in what was a stressful day. I will be taking the time to write to Honda UK and I will point out that Bristol Honda is everything you would hope for in dealing with a car dealer. Wish we had bought the car from you."
Mr & Mrs Lewis, 19th July 2010
"A big thank you to all of you at Honda reception and servicing. I had an urgent problem just pre-holiday in the lakes with a loose tailgate lock. It was sorted that morning and I am most grateful."
Mr Mitcheson, 19th July 2010
"To Ian [Pitt], Thank you for your good humored skill and patience which has made the purchase of my new Jazz - something which I was dreading - such a pleasant and fun experience."
Jill, Bristol, 10th February 2010
"Just a note to say how pleased we are with our car [Civic ES]. It is all that we saw on the test drive, and more. We would like also to tell you how relaxed we felt with Ian (Pitt), he does his job very well. We were very pleased to have him as our rep. He is very knowledgeable, approachable and put us completely at ease without any pressure. We looked at five other car companies and Ian, as much as the car was a factor in buying with Honda."
Mr & Mrs Granger, North Yate, 1st February 2010
"Dear Ian [Pitt], Greetings from a very happy customer! Sorry to be so late in getting back to you to thank you for your superb service and friendly approach - it made all the difference and I am now driving my Honda Jazz in great comfort. Thanks again."
Ms Stacey, Portishead, 21st January 2010
"Thank you for your letter welcoming me. I would like to take this opportunity to notify you of how impressed I am with the courtesy of your staff and their efficiency in the dealings I have had with them. I am very impressed."
Mr Evans, Bristol
"I would like to compliment all your Sales Staff Team at Bristol Honda Lysander Road Cribbs Causeway, they were so helpful and more importantly they did not, at any stage, try to pressurise me into making a decision about anything from having a test drive to extras on the car.
This was one of the factors affecting my decision to buy a Honda, not the most important one but it did make a difference. I think I still would have chosen a Honda but possibly from elsewhere! The Sales person I dealt with was Andy Edwards and I would like him to know how grateful I am to him for his advice and help."
Mrs Sparkes, Bristol
"On the 12th September 2008 I had cause to come to your car showroom with my Honda Civic, as there was a problem with the rear seatbelts. After inspection by one of the staff from reception the situation was deemed serious so he took some photos of the seat belts and rear seat. I was told that the 3 anchor straps needed replacing as did the middle strap. My car was booked in for 18th September where upon the problem was put right.
I would like to take this opportunity to thank your staff for their friendly attitude and the way that they treated me was indeed a credit to Honda. Also a big thank you to Honda for putting my family's safety first, this car was the third one that I have bought from Honda and will not be the last.
The saying goes "You get what you pay for" that is certainly true at Honda."
Mr Tipler, Bristol
""Mrs Evans wanted [Bristol Honda] to know how well Mark Hyman dealt with her issue, he was efficient, dealt with the problem on the same day, took photographs and processed the warranty and had the vehicle back in within 2 days for the work to be carried out. Mrs Evans had the use of a courtesy car and dealt with us at her convenience. She collected her car last Thursday and dealt with Errol who, again, rang her when he said he would and was courteous and efficient."
Lloyds TSB Autolease Customer, Mrs Evans
"Thank you for selling us such a wonderful car [Honda Civic] it goes a treat. Also thank you for the beautiful flowers, what a lovely surprise and generous too. We will definitely recommend you to others, as not only was the service good, but everyone was so friendly, the reception staff and floating members all played their part and you all made us feel at home. We really cannot thank you enough. We are now converted Honda will definitely be our car now. Wish we discovered it years ago. You really are a great team and we hope you get the recognition you deserve."
Mr & Mrs Martin, Bristol
"My wife recently purchased her first Honda having had a succession of Renaults over a period of many years. I am writing to bring to your notice the outstanding service given to us by your Sale Executive Ian Pitt. Having had dealings with our local Renault dealership over many years, we had forged a good relationship with many of the sales staff.
Ian, from our initial meeting on the forecourt to the time we collected the Jazz, really impressed us with the friendliness, professionalism and sincerity. Throughout the ongoing discussions and negotiation he couldn't do enough. He is certainly an asset to your organization. Please pass on our grateful thanks once again. This will almost certainly not be our last Honda!"
Mr & Mrs Champion, Bristol
